These terms and conditions apply to every action, treatment and transaction between The Skin Garden and a client to which The Skin Garden has declared these terms and conditions applicable, insofar as the parties have not deviated from these terms and conditions explicitly and in writing.
The Skin Garden will carry out the treatments to the best of its knowledge and ability and in accordance with the requirements of good workmanship and on the basis of the current knowledge known at that time. The Skin Garden will inform the client as much as is reasonably possible about the financial consequences of the change or addition to the treatment before it starts.
Quality and customer satisfaction are of paramount importance to The Skin Garden, The Skin Garden works according to the Code of the beautician. This code forms the industry standard for quality, hygienic work, working conditions and the environment for the benefit of practice, training and policy. The reason for drawing up this code is the advancing insights into working hygienically, the changes in working conditions and environmental legislation and the further need for quality assurance.
The Skin Garden must notify the client of the absence of an appointment as soon as possible, but no later than 4 hours prior to the appointment, by telephone or email. The client is at all times responsible for complying with the agreement made. If you do not cancel in time, we are forced to charge the full costs. In case of non-compliance with the appointment, we are forced to charge the full costs. If the client comes into the practice more than ten minutes later than the agreed time, The Skin Garden may shorten the time lost on the treatment and still charge the full amount. If the client wishes to cancel the appointment, this must be done 24 hours in advance by e-mail or telephone, this can be sent to beaufleurbleij@live.nl.
The Skin Garden lists all prices of treatments on its website and verbally informs the client of the standard prices of the treatment and products in the salon. The reported prices include VAT. Promotions are valid for the specified duration and/or while stocks last. Immediately after the end of the treatment, the client must pay for the treatment and any products by debit card.
Before the first treatment, the client provides the beauty salon with all information which the beautician indicates is necessary or which the client should reasonably understand to be necessary for the careful execution of the treatments. The Skin Garden records the personal data of the client in a customer file. The Skin Garden treats the client’s confidential data in accordance with the guidelines in the Personal Data Protection Act. The Skin Garden will not sell or rent data from the client to third parties without the prior written consent of the client.
The beautician is obliged to maintain the confidentiality of all confidential information that the client has communicated during the treatment. Information is considered confidential if this has been communicated by the client or if this follows from the nature of the information. The confidentiality lapses if, on the basis of a statutory provision or a court decision, The Skin Garden is obliged to provide the confidential information to third parties.
The Skin Garden is not liable for damage of any nature whatsoever, caused by the beautician relying on incorrect and/or incomplete information provided by the client about relevant physical disorders, use of medication, work or leisure activities. The Skin Garden is not liable for loss, theft or damage to personal property that the client has taken to the salon.
The Skin Garden has the right to claim compensation from the client if the client damages furniture, equipment or products. The Skin Garden always reports theft to the police.
If the client has a complaint about the treatment or a product, this must be reported in writing to The Skin Garden as soon as possible, but within five working days after discovery. The Skin Garden must provide the complainant with an adequate response within five working days. If a complaint is well-founded, The Skin Garden will perform the treatment again as agreed, unless this is demonstrably pointless for the client and the client makes this known in writing. If The Skin Garden and the complainant cannot come to an agreement, the complainant can submit the dispute to the legislator or mediator.
The client should behave properly in the salon according to generally accepted standards. If the client continues to show improper behavior after repeated warnings, The Skin Garden has the right to refuse the client access to the salon, stating reasons.
Dutch law applies to every agreement between The Skin Garden and the client. In the event of an explanation of the content and purport of these general terms and conditions, the Dutch text thereof is always decisive. The most recently filed version or the version that applied at the time of the conclusion of the agreement always applies.
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